Cancellation and Refund Policy

1. Free Plan

Our Starter plan is free and does not require payment or cancellation.

2. Subscription Billing

Pro and Business plans are billed on a recurring basis — monthly or yearly, depending on the option you select at checkout. Your subscription automatically renews at the end of each billing cycle until you cancel.

3. Cancelling Your Subscription

You may cancel your subscription at any time from the Billing page in your dashboard. Cancelling immediately:

• Stops all future recurring charges
• Moves your account to the free Starter plan right away
• Deactivates dynamic QR codes beyond the Starter plan's limit of 1, and static QR codes beyond the limit of 20, keeping only your oldest ones active

Cancellation does not entitle you to a refund for the unused portion of your current billing period, as described below.

4. No Refunds for Partial Periods

We do not offer refunds or credits for unused time when you cancel your subscription or downgrade your plan mid-cycle. When you cancel, you retain access to your paid plan's features only until the cancellation takes effect; no partial refund is issued for the remaining days in your billing cycle.

5. Switching Between Paid Plans

When switching between paid plans (for example, Pro to Business), you may choose:

• Switch now — the change takes effect immediately and you are charged the full price of the new plan today. Unused time on your previous plan is not refunded or credited.
• Switch at renewal — no charge today. Your current plan continues as normal, and we send you reminder emails before your billing cycle ends so you can complete the switch if you still want it. If you take no action, your existing plan simply renews as usual.

6. Switching Billing Cycle (Monthly ↔ Yearly)

Switching between monthly and yearly billing on the same plan tier is handled through our payment processor and may involve a prorated charge or adjustment reflecting the difference in pricing.

7. Failed Payments

If a recurring payment fails (for example, due to an expired card or insufficient funds), our payment processor will attempt to retry the charge. If payment continues to fail and your subscription is halted or cancelled by our payment processor, your account will automatically be moved to the free Starter plan, with the same QR code deactivation rules described in Section 3.

8. Refund Requests

If you believe you were charged in error, or experienced a technical issue that prevented you from using a paid feature you were billed for, please contact us at hello@everscans.com within 7 days of the charge. We review such requests on a case-by-case basis at our discretion.

9. Account Deactivation and Deletion

Deactivating your account from Settings does not automatically cancel an active paid subscription. Please cancel your subscription separately from the Billing page before deactivating your account if you wish to stop future charges.

10. Contact

Questions about billing, cancellations, or refunds can be sent to hello@everscans.com.